Shipping Policy

PROCESSING & SHIPPING POLICY

All orders are shipped through USPS. Shipping fees are calculated depending on where shipping address is located and how much the shipment weighs.

Shipping time does not include 5-7 working day processing period required to process your order from the date it is placed. -Processing time is 1-3 days Monday-Friday (This does not include USPS travel time)***

We will make ever effort to deliver your package ASAP. However additional time may be required due to COVID-19.

We are not responsible for any stolen, lost or damaged packages. Please contact USPS as soon as possible.

USPS CUSTOMER CARE CENTER INFORMATION

Connect with our customer service representatives to help resolve your issue and get back on track.

Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)

Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET

Federal Relay Services – TTY Access for Deaf & Hard of Hearing
Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. Connect with the Federal Relay using the following toll-free numbers:

1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments
1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish
1-866-377-8642 – for hearing persons with speech impairments

For more details and a full list of TTY services, go to Federal Relay TTY.

LOCAL PICKUP

Local pickup is available on Friday ONLY between the hours of 12:00 pm - 2:00 pm by appointment. Please text your Name and Confirmation # to 415-NUYU-SPA